Senior Technical Account Manager

View full description

Requirements:

• Minimum Bachelor’s degree in Computer Science, Computer Engineering, or related field.
• Minimum 7 years of experience in Technical Account Management, Sales engineering, or Support engineering in the B2B enterprise Software / SaaS / payments industry.
• Good knowledge of HTTP, JavaScript, RESTful APIs, JSON, OAuth, and SQL.
• Strong customer focus with the ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills for technical and business audiences.

Responsibilities:

• Be the expert in SHIELD's solutions and a trusted advisor to clients.
• Maintain and strengthen client relationships while supporting implementation.
• Provide high-quality service, technical consultation, and troubleshooting support.
• Conduct regular technical account reviews, product training, and on-site visits to provide insights.
• Assist clients with upgrades and migrations to ensure long-term success.
• Work with product and engineering teams to prioritize client feature requests.
• Identifying opportunities for better product fit with client needs.