ApplyCSM APAC
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💎 Seniority level: Manager, minimum 4 years
📍 Location: Singapore
🔍 Industry: HR SaaS
🏢 Company: Multiplier👥 501-1000💰 $60,000,000 Series B almost 3 years agoComplianceEmploymentHuman ResourcesSaaSSoftware
🗣️ Languages: English
⏳ Experience: Minimum 4 years
🪄 Skills: LeadershipProject ManagementBusiness DevelopmentPeople ManagementProduct ManagementCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCollaborationOrganizational skillsAdaptability
Requirements:
- Customer obsession, prioritizing customer needs and support.
- Experience in nurturing customer relationships to meet their goals.
- Ability to simplify complex topics with strong communication and writing skills.
- Organized and detail-oriented, capable of managing multiple customers effectively.
- Self-motivated, adaptable to changes in a high-growth start-up environment.
Responsibilities:
- Build trusted relationships with customers through consultative solutioning, ensuring achievement of talent and business objectives.
- Monitor product/service adoption and provide best practices to drive engagement.
- Collaborate with internal teams (Sales, Product, Operations, Engineering) for enhanced customer experience.
- Convey customer feedback to the Product team to influence product development.
- Drive customer success at scale by identifying common trends and establishing education programs.
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