Customer Service Manager

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Requirements:

• Proven experience as a Customer Service Manager or similar role
• Exceptional leadership and communication skills
• Ability to handle difficult situations and resolve conflicts
• Strong analytical and problem-solving skills
• Proficient in customer service software and CRM systems
• Experience in the security industry is a plus
• Excellent organizational and time management abilities

Responsibilities:

• Develop and implement effective customer service strategies and procedures
• Lead, train, and motivate the customer service team to deliver outstanding service
• Resolve escalated customer complaints and issues in a timely and satisfactory manner
• Monitor and analyze customer feedback, identify trends, and implement improvements
• Collaborate with other departments to ensure a seamless customer experience
• Manage and optimize customer service tools and systems
• Develop and maintain strong relationships with key clients