Customer Service Manager

Posted 2024-10-22

View full description

💎 Seniority level: Manager, Proven experience as a Customer Service Manager or similar role

📍 Location: United States

🔍 Industry: Security industry

🏢 Company: VCPG Security

⏳ Experience: Proven experience as a Customer Service Manager or similar role

🪄 Skills: Time Management

Requirements:

Proven experience as a Customer Service Manager or similar role
Exceptional leadership and communication skills
Ability to handle difficult situations and resolve conflicts
Strong analytical and problem-solving skills
Proficient in customer service software and CRM systems
Experience in the security industry is a plus
Excellent organizational and time management abilities

Responsibilities:

Develop and implement effective customer service strategies and procedures
Lead, train, and motivate the customer service team to deliver outstanding service
Resolve escalated customer complaints and issues in a timely and satisfactory manner
Monitor and analyze customer feedback, identify trends, and implement improvements
Collaborate with other departments to ensure a seamless customer experience
Manage and optimize customer service tools and systems
Develop and maintain strong relationships with key clients

Apply

Related Jobs

Apply

🔥 Customer Service Manager

Posted 2024-11-07

📍 San Diego, CA; WA; TX; NY

🧭 Full-Time

💸 60000 - 80000 USD per year

🔍 Massively multiplayer online games

🏢 Company: Daybreak Games

4+ years’ experience in a Customer Service supervisory or management role.
Bachelor’s Degree or equivalent experience.
Experience with online gaming communities, either as a player or in the industry.
Knowledge of Microsoft Windows and Office products.
Knowledge of CRM systems such as Zendesk.
Ability to generate and evaluate analytics for business decisions.
Calm demeanor for handling escalating situations impartially.
Excellent problem solving and time management skills.
Effective verbal and written communication skills.
Creative, self-driven with a strong work ethic.
Passion for game development and technology.
Knowledge of Daybreak Games’ titles and various video games.

Champion outstanding customer service for all players while maintaining a customer-first mindset.
Assure agents are assisting customers professionally and courteously.
Manage time, personnel, and resources for effective and efficient support.
Work closely with the creative development team for innovative solutions.
Use analytics to evaluate KPIs and drive process improvements.
Make policy and judgment calls including disciplinary actions.
Coach and mentor teams to maintain high performance and morale.
Facilitate excellent communication between studio leads and Customer Service.
Handle complex player escalations with compassion.
Evaluate data to determine fraud risks.

LeadershipData AnalysisGame DevelopmentPeople ManagementCross-functional Team LeadershipOperations ManagementData analysisCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelMicrosoft Office

Posted 2024-11-07

Apply

🔥 Customer Service Manager

Posted 2024-10-28

📍 United States

🔍 Financial insights and market analysis

🏢 Company: checktheticker

Bachelor’s degree in business, Management, Communications, or related field (or equivalent experience).
3+ years of experience in customer service management, preferably in a tech, finance, or remote-based setting.
Proven track record of managing and developing remote teams with high performance.
Strong communication skills and an ability to effectively manage challenging customer interactions remotely.
Familiarity with CRM software and other remote communication tools; experience with financial tools or market data platforms is a plus.
Analytical skills with the ability to interpret service data and implement data-driven improvements.
Strong problem-solving skills and ability to work independently and under pressure in a remote environment.

Lead, coach, and manage a remote team of customer service specialists to meet or exceed performance goals.
Develop and refine customer service processes, policies, and standards to enhance customer satisfaction and engagement.
Handle escalated customer issues with empathy and efficiency, ensuring swift resolutions.
Monitor and analyze service metrics and KPIs to identify trends, improvement areas, and training needs.
Provide feedback and insights to cross-functional teams to support ongoing product and service improvements.
Foster a positive, customer-focused culture within the remote team through training, coaching, and regular feedback sessions.
Stay informed about industry best practices, trends, and tools to keep our customer service at the forefront of the industry.

Communication SkillsAnalytical Skills

Posted 2024-10-28

Apply

🔥 Local SEO + Customer Service Manager

Posted 2024-10-13

📍 South Africa

🧭 Full-Time

💸 900 - 900 USD per month

🔍 SEO and Customer Service

🏢 Company: Aristo Sourcing

Bachelor's degree in SEO, Management, Sales & Marketing or a related field (or equivalent experience).
In-depth industry knowledge of best practices, development, current regulations, and technology in Customer Service & Local SEO Management.
Experience in a remote work setup similar to freelancing as an Independent Contractor.
Excellent interpersonal and communication skills, both written and verbal.
Knowledge about Google My Business (GMB), keyword research, and SEO tools (e.g., SEMrush, Ahrefs, Moz).
Familiarity with the U.S. market is a plus.
Attentive to detail and excellent organizational skills.
Ability to work collaboratively and communicate effectively with the team.
Capable of exercising discretion, diplomacy, and tact in patient and staff interactions.
Commitment to providing high-quality customer service and patient care.
Fast, reliable, and stable internet connection (LAN or Fiber) and internet backup.

Implement Local SEO strategies to improve search engine rankings for clients.
Manage and optimize Google My Business (GMB) listings.
Perform keyword research and manage local citations.
Track and report on SEO performance metrics and make data-driven decisions.
Stay up-to-date on the latest Local SEO trends and best practices.
Provide excellent customer support via email, chat, and phone.
Resolve client issues and maintain a high level of client satisfaction.
Coordinate with internal teams to ensure client feedback is implemented effectively.
Handle online reputation management and respond to customer reviews.

Google AnalyticsGoCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelSEO

Posted 2024-10-13

Apply

🔥 Local SEO + Customer Service Manager

Posted 2024-10-09

📍 South Africa

🧭 Full-Time

💸 900 - 900 USD per month

🔍 Local SEO and Customer Service

🏢 Company: Aristo Sourcing

Bachelor's degree in SEO, Management, Sales & Marketing or a related field (or equivalent experience).
In-depth industry knowledge of Customer Service & Local SEO Management best practices, development, and regulations.
Experience in a remote work setup similar to freelancing as an Independent Contractor.
Excellent interpersonal and communication skills, both written and verbal.
Knowledge of Google My Business (GMB), keyword research, and SEO tools (e.g., SEMrush, Ahrefs, Moz).
Familiarity with the U.S. market is a plus.
Strong persuasive and results-driven mindset.
Attention to detail and excellent organizational skills.
Ability to work collaboratively and communicate effectively with the team.
Commitment to providing high-quality customer service and patient care.
Fast, reliable, and stable internet connection (LAN or Fiber) and internet backup.

Implement Local SEO strategies to improve search engine rankings for clients.
Manage and optimize Google My Business (GMB) listings.
Perform keyword research and manage local citations.
Track and report on SEO performance metrics and make data-driven decisions.
Stay up-to-date on the latest Local SEO trends and best practices.
Provide excellent customer support via email, chat, and phone, addressing client inquiries professionally and promptly.
Resolve client issues and maintain a high level of client satisfaction.
Coordinate with internal teams to ensure client feedback is implemented effectively.
Handle online reputation management and respond to customer reviews.

Google AnalyticsGoCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-10-09

Apply

🔥 Customer Service Manager (Digital Marketing)

Posted 2024-09-20

📍 South Africa

🧭 Full-Time

💸 $1500 AUD - $2070 AUD per month

🔍 Digital Marketing

🏢 Company: EMAPPLY

3 years previous experience in a customer service role.
Proficiency in Shopify, Instagram, Facebook, and CRMs like Gohighlevel or similar platforms.
Experience in handling orders, emails, calls, and tickets.
Excellent English speaking and writing skills.
Strong proactive problem-solving abilities and autonomy.
Ability to thrive in a fast-paced environment.
High attention to detail and accuracy.
Efficiency in meeting deadlines.
Quick learner with the ability to follow instructions effectively.

Provide excellent English communication skills, both written and verbal.
Understand and effectively use digital agency terminology.
Manage phone communications efficiently and professionally.
Collaborate with the team to ensure all customer requests are completed accurately and timeously.
Handle communication through phone, SMS, and email.
Find opportunities to upgrade/upsell customers.
Schedule appointments with clients.
Update social media posts on Instagram and Facebook.
Add and manage leads in the lead management system.
Conduct phone support calls to understand client needs, address concerns, and update records.
Send payment details and finalize transactions via Credit Card, Bank Transfer, or assist with finance forms.
Respond to client inquiries and keep them updated throughout the process.

ShopifyCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-09-20

Apply

Customer Service Manager

Requirements:

Responsibilities:

Related Jobs

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities