ApplyMRI Applications Support Associate/Manager - USA
Posted 7 months agoViewed
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💎 Seniority level: Middle, 3-5 years
📍 Location: United States
🔍 Industry: Medical AI
🏢 Company: AIRS Medical Inc
🗣️ Languages: English
⏳ Experience: 3-5 years
🪄 Skills: Communication SkillsAnalytical SkillsCollaborationOrganizational skillsWritten communicationVerbal communication
Requirements:
- BA/BS degree or equivalent experience.
- 3-5 years of experience as an MRI technologist.
- Understanding of DICOM communications.
- Ability to investigate, analyze, and breakdown complex situations, like MR image quality issues.
- Strong verbal and written communication skills.
- Creative, resourceful, detail-oriented, and highly organized.
- Passionate about learning new technology to provide customer value.
- Willingness to travel up to 65%-70% of working hours.
Responsibilities:
- Act as a trusted advisor to customers to maximize the value of SwiftMR.
- Perform product installations at new customer sites, including MRI scan optimization and network setups.
- Train and assist customers in using SwiftMR effectively.
- Respond to and resolve customer inquiries regarding product usage and MR image quality.
- Work closely with sales to manage pipeline priorities and renewal strategies.
- Collaborate with the Product Operations team in Seoul regarding training and feature requests.
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