- Own operational performance, uptime, maintenance execution, and incident response across live data center facilities.
- Build and enforce portfolio-wide operating standards for staffing, maintenance schedules, escalations, and performance benchmarks.
- Manage facility operations teams and site leads across multiple locations.
- Manage vendor and service provider relationships, contract performance, and SLAs.
- Lead root cause analysis and resolution for operational incidents, and update standards to prevent recurrence.
- Own the portfolio operations budget and make resourcing and staffing decisions as facilities come online.
- Report operational health, risk, and performance to executive leadership.
- Partner with commissioning and construction teams on handoffs into steady-state operations.
- Improve operating procedures as the facility portfolio scales.
Time Management