- Manage a caseload of workers' compensation claims from intake through resolution, including lost-time and litigated files.
- Review and correct AI-generated summaries, chronologies, and risk flags.
- Define reserve, compensability, medical management, and return-to-work practices for encoding into workflows.
- Work with customers' adjusters and supervisors during onboarding and program transitions.
- Document jurisdictional requirements for the product team.