- Write the three-year product strategy with the CEO and CTO, including product bets, market entry, and build, buy, or partner decisions.
- Own and sequence the two-quarter roadmap and twelve-month plan, with an ROI case, rationale, trade-offs, and dates for each item.
- Maintain direct relationships with top merchants, join their calls, understand their funnels and complaints, and turn recurring pain points into shipped fixes.
- Own relationships with processors, payment methods, platforms, and AI vendors, and make build, buy, or partner decisions.
- Track competitors and product metrics, benchmark performance, and write response memos when competitors or major platforms ship material changes.
- Prototype and ship product fixes, internal tools, and features through the company's AI SDLC.
- Set quality and rollout standards for storefronts, checkout, payments, the merchant OS, and Reign AI.
- Hire, coach, and set standards for PMs, including providing detailed feedback on specs, prototypes, and PRs.
A/B testing