- Coach QA engineers, set expectations, give feedback, and support performance and career growth.
- Set and prioritize the QA roadmap and testing tools around customer impact.
- Partner with Engineering, Product, and Customer Success to define release readiness and surface risks.
- Help the team recreate customer environments, isolate failures, validate fixes, and prevent regressions.
- Improve testing through exploratory testing, targeted automation, and engineering-owned coverage.
- Address testing risks involving performance, session persistence, authentication, and capture correctness.
- Communicate evidence, uncertainty, and next steps to technical and nontechnical stakeholders, including customers.
- Work with customers and their IT teams to investigate issues and turn findings into repeatable testing and rollout practices.
Quality AssuranceTeam management