- Build and grow client publishing programs by engaging with authors and setting success goals.
- Manage client relationships post-onboarding, including conducting check-ins and facilitating training through webinars and workshops.
- Analyze customer usage, conduct CSAT surveys, and measure NPS to improve solutions.
- Convene quarterly prioritization sessions with product and UX teams to guide development decisions.
- Advocate for client needs internally to inform product, sales, and marketing strategies.
- Develop customer champions and showcase success stories through various collaborative channels.
- Identify growth opportunities within accounts for upsells and add-ons.
Project ManagementData AnalysisCustomer Success+3 more