- Triage, diagnose, and resolve customer issues via email, in-app chat, and Zoom.
- Own the support queue, driving tickets and cases to resolution.
- Improve customer-facing documentation, playbooks, and FAQs.
- Collaborate with Solutions Engineers, PMs, and Engineers to improve support processes and tooling.
- Surface patterns from customer issues to influence the product roadmap.
- Define and maintain SLAs and metrics for the support function.
SQLProblem SolvingRESTful APIs+3 more