- Handle account setup tailored to each customer's needs.
- Train day-to-day users to use Alivo effectively.
- Serve as the primary contact from onboarding through 90 days after go-live.
- Lead kickoff calls and guide customers through onboarding steps.
- Ensure accounts are configured and ready to go live, and proactively remove blockers.
- Deliver tailored live training and walkthroughs, and educate customers on best practices.
- Create and share videos, guides, and help desk articles.
- Monitor early engagement, intervene when adoption is low, and guide customers to early wins.
- Partner with Support on issue resolution and share customer feedback with Product.
- Ensure a smooth transition to the Account Manager after 90 days.
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