- Convert inbound phone and online enquiries into successful sales — no cold outreach.
- Understand customer needs, provide expert guidance, and recommend the most suitable product solutions.
- Support customers throughout the post-order process, ensuring a smooth experience through to successful delivery.
- Work closely with architects and our factory team to coordinate the production and delivery of bespoke products.
- Collaborate with colleagues, share knowledge, and continuously improve our sales processes and practices.
- Help us continuously raise the quality of our customer experience and support.
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