- Maintain knowledge of available apartments, pricing, floor plans, amenities, and community features.
- Respond to leasing inquiries within one business day, provide property information, schedule tours, and follow up with prospects.
- Maintain prospect records, notes, and tour appointments in Yardi.
- Assist the Property Management Team with applicant qualifications, paperwork, lease preparation, and administration.
- Support property marketing and leasing initiatives as requested.
- Answer incoming phone calls during designated business hours.
- Respond to resident requests and questions, coordinating with the Property Management Team to ensure timely resolution.
- Comply with Fair Housing laws and company policies in interactions with prospects and residents.
Customer service