- Build working relationships with process owners and department leaders through discovery workshops.
- Document current-state processes and design to-be processes to improve efficiency.
- Conduct fit-gap analysis against Microsoft D365 F&O and the broader Microsoft platform.
- Write user stories, functional design documents, field-level data mappings, and report specifications.
- Write test cases, coordinate UAT, and manage defect triage for functional acceptance.
- Define business metrics and reporting rules in partnership with developers.
- Create SOPs and job aids, and deliver training to ensure adoption.
- Measure post-deployment success and define subsequent improvement increments.
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