- Serve as the program ambassador and first-level contact for collection site customers.
- Onboard customers through all stages of the process, utilizing individual touches and automation.
- Manage a high volume of activities via phone, email, and website in a timely and accurate manner.
- Maintain regular outreach through site visits, phone, and email to support customer satisfaction.
- Work collaboratively with leadership and internal teams to optimize account relationships and program performance.
- Maintain complete and accurate customer records.
- Compile and analyze data-based metrics to monitor program performance and report recommendations.
- Ensure regulated state performance goals are met, including accessibility targets and collection volumes.
- Partner with the Customer Success team to address site requests effectively.
- Prepare for and attend relevant recycling conferences in the region.
Project ManagementData AnalysisCustomer service+2 more