- Own end-to-end delivery and reliability of third-party application packages across Windows and macOS.
- Analyze third-party installers and determine installation, update, removal, detection, and architecture behavior.
- Build and maintain URL resolvers, version-resolution logic, and automation components using TypeScript.
- Troubleshoot installer wrappers, automation scripts, installation failures, and patching failures.
- Improve existing packages, including architecture-specific behavior, detection, and patching.
- Automate package validation, including VM-based testing and multi-stage CI/CD workflows.
- Assess packaging feasibility and identify applications that should be declined or limited to inventory-only support.
- Turn recurring manual work and escalations into improvements to tooling, resolvers, validation, and CI/CD pipelines.
- Maintain playbooks and knowledge bases to help others reproduce and support the work.
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