- Respond to buyer inquiries in a timely and accurate manner via chat.
- Identify the needs of buyers by asking relevant probing questions.
- Attend course refreshers to ensure knowledge about the products and promotions is up to date.
- Acknowledging and resolving buyer concerns and complaints.
- Analyze and report product and promotion issues.
- Update internal databases with information about product issues and valuable discussions with buyers.
- Monitor buyer complaints and proactively initiate outbound chat to aid assistance.
- Maintain a positive, empathetic, and professional attitude toward customers.
- Ensure prime satisfaction of each buyer who reached out via chat.
Microsoft ExcelProblem SolvingCustomer service+2 more