- Launch and steward our global online community from the ground up
- Set up, administer and optimize a large-scale digital community platform
- Design and facilitate online and in-person engaging community experiences that foster connection, learning, and participation
- Connect with grassroots community leaders around the globe to integrate into our community strategy
- Actively host the space: welcoming members, sparking conversations, and nurturing relationships
- Monitor community health and dynamics, using sound judgment to respond and intervene appropriately
- Experiment continuously with new formats, rituals, and engagement strategies
- Bring structure and organization to community operations, content, and workflows
- Collaborate cross-functionally to ensure the community supports broader organizational goals
- Support a global member base, including occasional non-standard working hours
- Oversee and manage governance and escalation procedures and policies; partner with IT and internal partners to maintain user information, system processes and content deployment
- Monitor key performance indicators to measure community engagement, and establish and maintain quarterly reporting
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