- Lead technical implementation for new customers including API integrations, data mapping, and workflow configuration.
- Debug and resolve technical issues in the field, often on the same day they surface.
- Contribute directly to the codebase (Rails API, GraphQL, React) based on customer needs identified in the field.
- Build technical onboarding materials, API documentation, and integration guides.
- Identify and solve customer pain points to drive expansion and retention.
- Own the technical relationship and health of assigned accounts.
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