- Proactively identify and drive opportunities to expand utilization, services, and referral volume within existing health plan partners.
- Own performance of assigned customers, including utilization, access metrics, and overall client satisfaction.
- Lead end-to-end project management for new implementations, service line expansions, and key client initiatives.
- Foster positive relationships with referring healthcare providers, serving as their main point of contact.
- Monitor appointment availability and wait times, collaborating with internal teams to reduce delays.
- Facilitate the timely delivery of monthly client reports and analyze key metrics to ensure SLAs are met.
- Serve as the primary escalation contact for client or referring provider issues.
- Conduct regular meetings with health plan partners and referring clinics to review performance and discuss growth.
Project ManagementBusiness DevelopmentData Analysis+2 more