- Provide technical sales support throughout the sales cycle, including product demonstrations.
- Answer prospective customer questions and explain the platform’s technical capabilities.
- Build and maintain software demonstration environments to specifications.
- Use a consultative approach to understand and address prospective customers’ pain points.
- Work with Customer Success to address technical support questions from existing customers.
- Collaborate with Engineering and Product on platform changes and customer issues.
- Lead product-specific internal support and training, and onboard new Sales and Customer Success representatives.
- Collaborate with Marketing to revise technical presentations and materials.
- Evaluate Sales and Customer Success strategies and recommend adjustments.
- Assist with ad hoc reporting and maintain Salesforce and HubSpot databases.
SalesforceMicrosoft ExcelMicrosoft Office+2 more