- Provide expert-level technical support for complex and high-risk medical and dental equipment issues, both remotely and on-site
- Serve as the primary escalation point for unresolved or advanced technical cases from Technician I and II staff
- Install, configure, inspect, test, and validate advanced medical and dental equipment at customer sites
- Diagnose complex system failures and recommend corrective actions and long-term solutions
- Lead on-site service activities for critical installations, upgrades, retrofits, and major repairs
- Supervise, mentor, and provide technical guidance to Medical Equipment Technician I & II team members
- Support onboarding and training of new engineers, including field shadowing and skills development
- Review service documentation for accuracy, completeness, and compliance with company standards
- Monitor and analyze service metrics such as resolution time, repeat service calls, and customer satisfaction
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