Vitalize

Vitalize offers mental health services for adults, adolescents, couples, and families.

11-50 employees
Mental Health
Private Company

Open Positions1

Remote- East CoastFull-TimeHealthcare SoftwarePosted
  • Serve as the first point of escalation for go-to-market teams to troubleshoot and resolve complex technical user problems.
  • Collaborate with Engineering, Product, and Operations teams to diagnose issues and ensure customer feedback informs product improvements.
  • Optimize key performance metrics including CSAT, First Response Time, and First Contact Resolution Rate.
  • Develop and implement an AI-augmented support strategy.
  • Create and refine internal and external self-service documentation to empower users.
  • Contribute to feedback loops to improve both product quality and overall support workflows.
  • Strategically scale support operations to maintain high service standards as the company grows.
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About Vitalize

Hospitals still grapple with critical operations like staffing and capacity using outdated methods. Vitalize steps in to solve this by building the core operating system for hospital workforce operations. We offer an AI platform that unifies staffing, scheduling, flow, and capacity, moving hospitals from reactive guesswork to proactive, optimized operations. Our platform gives clinical leaders real-time decision support, drastically cutting manual work and unnecessary labor costs while unlocking patient capacity. We're already live across 20+ hospitals, rapidly approaching eight figures in revenue, and have tripled our revenue in the last three months. We're backed by top healthcare and technology investors, competing directly with legacy HR/ERP platforms and winning.

How We Work

At Vitalize, everyone is an owner, fostering unusual freedom to take initiative. We expect you to own problems end-to-end, and we actively avoid micromanagement. Our team, a blend of Stanford, Cambridge, and Columbia alumni, former math champions, and seasoned founders, moves quickly and stays focused even when structure is limited and stakes are high. We value relentless curiosity and an obsession with learning and growth.

Engineering at Vitalize

Our engineering team builds core systems that power hospital operations at an enterprise scale, reimagining how hospitals work. We tackle complex challenges like real-time workforce intelligence, creating event-driven infrastructure that reconciles high-latency, multi-source healthcare data into a coherent operational model—effectively a dynamic digital twin of the hospital. We also develop systems that predict patient volume and staffing demand based on historical trends and real-time patient movement, and a decision layer that produces actionable staffing recommendations under tight constraints and partial information. Our stack includes a Typescript monorepo, Effect, Vite, Tanstack, Bun, Planetscale Postgres, and Drizzle.

Why Join Us

  • Shape the future of hospital operations by building foundational infrastructure for healthcare at a moment of real momentum.
  • Influence everything: you'll join a small team at a stage where every interaction shapes our support operations, with your work scaling to thousands of users.
  • Experience true autonomy and partner closely with engineering to solve critical customer problems.
  • Work on problems hospitals deem nearly impossible, with the freedom to experiment with cutting-edge software.
  • Join a rapidly growing company with demonstrated ROI in under 90 days for health systems.

Benefits & Perks

  • Competitive salary + equity
  • Medical, dental, and vision insurance
  • 401(k) with match
  • Flexible PTO
  • Bi-annual company retreats
  • Free lunch and dinner in-office
  • Reimbursement for desk setup, gym, and commute

Tech Stack

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