- Manage user access and permissions, including setting up new users and assigning permission sets.
- Resolve internal request queues by triaging, fixing, and documenting changes.
- Diagnose and repair flow errors, automations, and system issues.
- Troubleshoot daily CPQ (Kugamon) quote and order issues including validation and pricebook maintenance.
- Build and adjust reports, dashboards, and list views.
- Navigate legacy Salesforce instances to clear backlogs.
- Use AI tools to independently resolve technical problems.