- Build and personally operate the SRE practice (SLO framework, on-call rotation, incident command).
- Lead incident response at live bank customers and produce postmortems.
- Define severity tiers, SLA commitments, and escalation paths for production support.
- Set the operating system across engineering lanes (sprint discipline, release rituals, code review).
- Manage SOC 2 artifacts, model risk review documentation, and change traceability.
- Scale deployment playbooks for growing customer base across Azure, private cloud, and bank infrastructure.