- Own client health across a portfolio, surface risks early, drive mitigations, and prevent delivery breakdowns.
- Strengthen VP, SVP, and C-suite stakeholder relationships through clear outcomes and consistent follow-through.
- Drive renewals and expansion against a revenue target by translating results into growth plans and roadmaps.
- Contribute to new business through client relationships and partner with business development on pitches and positioning.
- Build operating standards, playbooks, templates, and repeatable delivery approaches for Integrated Growth Strategy.
- Partner with Product to incorporate Cro Metrics technology and IP into client engagements and relay client needs and feedback.
- Move repeatable administrative work to AI workflows and the nearshore team, with quality checks and clear handoffs.
- Lead AI adoption across planning, analysis, insight generation, documentation, and performance storytelling.
- Hire, coach, and retain Integrated Growth Strategists, developing senior strategists into future managers.
- Run client and internal operating cadences with staffing, utilization, and margin discipline.
People Management