Counsel Health

The modern front door to healthcare. AI meets real doctors for instant, personalized, and safe medical guidance—anytime, anywhere.

11-50 employees
Personal Health
Private Company

Open Positions5

Remote - USFull-TimeHealthcarePosted
  • Support patients across phone and email with clear, accurate answers.
  • Troubleshoot technical issues end to end and coordinate with clinical, engineering, and operations teams to resolve them.
  • Surface trends and recurring friction points and share actionable patient feedback.
  • Document patient interactions accurately in line with quality standards and operational practices.
  • Meet or exceed quality, response-time, resolution-time, and patient-satisfaction metrics.
  • Maintain engagement and responsiveness throughout assigned shifts.
  • Use feedback and continuous learning to improve individual performance and team impact.
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About Counsel Health

Counsel Health is pioneering the future of healthcare by combining advanced medical AI with in-house physicians, delivering immediate, personalized guidance for nearly any medical concern. You'll work at a company backed by over $35M from top-tier VCs like a16z and Google Ventures. They are on track to serve hundreds of thousands of patients within the next year, transforming how people access care.

  • Delivering a modern, physician-supervised 'front door to care' to health plans, employers, and individuals.
  • Achieving a 96% issue resolution rate and 2-minute physician response times.
  • Partnered with Oura in June 2026 to integrate AI-enabled care directly into the Oura App.
  • Helping organizations reduce high-cost claims and improve care access and engagement.

How We Work

Counsel Health fosters a culture where patient trust and safety are paramount, recognizing that clinicians are first, technologists second. You'll find an environment that values innovation with optimism, encouraging you to challenge the status quo and build the future of care delivery from first principles. Open debate is encouraged to ensure the best solutions prevail, optimizing for the company's success rather than individual functions. Decisions are made collaboratively, and teams win and lose together.

  • Patients come first: Trust and safety guide every decision.
  • Innovate with optimism: Challenge the status quo to build the future of care.
  • Right answer wins: Debate openly to find the strongest path forward.
  • Simplicity over complexity: Choose clear, elegant solutions.
  • Do fewer things, well: Focus on excellence in core areas.

Engineering at Counsel Health

You'll be working at the frontier of medical AI, building the first fully-vertical, AI-native medical group from the ground up. Counsel Health has redesigned the entire clinical stack with custom AI tools that make in-house physicians 10x faster and smarter. Engineers carry real ownership, shaping the product and the engineering organization as it grows. The team works cross-functionally with product, clinical, and commercial teams, interfacing directly with prominent healthcare organizations nationwide. The work spans full-stack web development, data infrastructure, mobile development, and AI/MLOps.

  • Developing unique product experiences in AI-enabled care that improve patient engagement and outcomes.
  • Integrating cutting-edge AI/LLM techniques into clinical care and building an agentic framework.
  • Improving physician-facing care platforms with AI tooling to boost efficiency and clinical capability.
  • Architecting scalable backend systems, including health data ingestion pipelines and enterprise client integrations.

Why Join Us

  • Be at the forefront of AI-augmented care delivery, tackling ambitious healthcare challenges.
  • Drive impact by contributing to groundbreaking AI-driven healthcare experiences and interfacing with execs at leading tech & healthcare organizations.
  • Experience significant professional development and leadership opportunities within a rapidly scaling venture-backed company.
  • Work in a collaborative and innovative environment where your ideas and contributions are highly valued.

Benefits & Perks

  • Competitive salary and equity options.
  • Comprehensive healthcare, vision, and dental insurance.
  • 401K plan.
  • Unlimited Paid Time Off (PTO).
  • Parental Leave.
  • Snacks and free lunch at the New York City office.

Tech Stack

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