Decagon

Decagon provides a conversational AI platform for automating customer support across multiple channels.

501-1000 employees

Artificial Intelligence (AI)

Private Company

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Artificial Intelligence (AI)Machine Learning Generative AI Software

Open Positions2

Location: Remote; Workplace: RemoteFull-TimeConversational AIPosted

Director, Strategic Accounts

Develop strategies to break into and close key strategic accounts.
Build trusted relationships with stakeholders at all levels of customer organizations, including CX, product, and operations leaders.
Understand customers' businesses, challenges, and strategic priorities to identify expansion opportunities.
Collaborate with founders, deployment strategists, engineering, and other internal teams to deliver tailored solutions.
Forecast and accurately report on pipeline and revenue.
Develop and execute account plans for strategic deals.
Provide feedback and insights to product and leadership teams.
Maintain expert-level knowledge of the company's products, services, and industry trends.

Cross-functional collaborationStakeholder management

Showing 1 of 2 positions

Overview

Decagon provides an enterprise conversational AI platform that automates and manages customer support across various channels including chat, email, and voice. The platform uses configurable Agent Operating Procedures (AOPs) to define workflow logic in natural language and integrates with existing support systems and data sources. Services include AI agents for inquiry resolution, ticket routing, context-aware responses, and actions such as refunds or account updates. The platform also offers analytics and tools for monitoring agent performance and iterating on automated support processes. Decagon serves enterprise customers in sectors like finance, travel, health & wellness, and retail, with clients including Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas.

Culture

Decagon operates as an in-office company. The company’s stated values are Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle.

Technology and Engineering

Decagon uses technologies such as Euro, nginx, Mobile Non Scaleable Content, Cloudflare Hosting, Cloudflare Network Error Logging, Google Cloud, Google, Cloudflare Bot Manager, GStatic Google Static Content, and Google Cloud CDN. The company seeks individuals with experience in architecting AI solutions, creating demonstrations, and providing technical advice for roles like Senior Solutions Engineer. For AI Agent Engineers, experience with multi-modal AI models, LLM APIs, ReAct loops, RAG, and agent failure modes is valued.

Working at Decagon

The company has offices in San Francisco, New York City, and London. Some roles may be remote. Internships are in-office, requiring 5 days per week at the San Francisco headquarters.

Benefits and Perks

Medical, Dental, and Vision benefits
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend for wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)

Tech Stack

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