- Serve as the primary point of contact for a portfolio of enterprise accounts, building deep, trusted relationships with key stakeholders.
- Analyze campaign performance within the platform and translate data into stories that demonstrate ROI and guide client strategy.
- Drive long-term product adoption, campaign optimization, and client value realization.
- Develop and execute strategic account plans to identify and close expansion, upsell, and cross-sell opportunities.
- Lead regular business reviews with executive-level stakeholders to align on objectives and uncover growth.
- Proactively monitor account health metrics to mitigate risk and ensure retention.
- Collaborate with Account Executives to negotiate renewals and develop expansion proposals.
- Synthesize client feedback to influence product roadmap and internal operational improvements.
- Maintain detailed account documentation and activity tracking in CRM.
Data AnalysisAccount ManagementCRM