- Own a portfolio of customers, mainly in the German-speaking market, from contract signature to steady state.
- Plan and run customer onboarding projects end to end, defining scope, milestones, dependencies and risks.
- Coordinate multi-phase rollouts across internal teams, technical partners, suppliers and customer-side teams.
- Keep timelines, blockers and decisions visible to stakeholders, and escalate project risks early.
- Lead configuration workshops and manage product setups, including integrations with suppliers and third-party systems.
- Run technical conversations with customers, partners and Engineering, translating between business and technical language.
- Run hypercare after go-live and help customers transition into steady state.
- Drive product adoption by monitoring usage, showcasing features and recommending improvements.
- Collect customer feedback on bugs and functionality, share it with Product and Engineering, and close the loop with customers.
- Handle L2+ support and work with Account Management and Sales on expansion opportunities, renewal risks and churn signals.
RESTful APIsRisk Management