Josys

πŸ‘₯ 101-250πŸ’° $94,510,684 Debt Financing 6 months agoSaaSB2BInformation TechnologySoftwareπŸ’Ό Private Company
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Josys is revolutionizing IT operations with its integrated SaaS management platform. We automate analog corporate IT processes, helping businesses reduce operational costs and enhance security. Our platform simplifies IT management, making it easier for companies to control their SaaS environments effectively. We're growing rapidly and have secured significant funding, allowing us to expand our global presence and impact. Our tech stack includes technologies like IPhone/Mobile Compatibility, Google Analytics, and Content Delivery Networks. We're a B2B SaaS company headquartered in Tokyo with a cutting-edge product technology center located in Bengaluru, India. We are a fast-growing company and are aiming to double our full-time employee headcount in 2024. Our engineering culture fosters innovation and collaboration, allowing us to deliver cutting-edge solutions to our clients. The founding team is focused on solving some of the biggest challenges facing businesses today. We're currently expanding our team across various departments, including Customer Success, with opportunities for remote work. At Josys, you'll be part of a dynamic team that is making a real difference in the IT landscape. Join us as we work to simplify IT operations and empower businesses worldwide. With a global presence in 9 countries, we're committed to building a diverse and inclusive work environment.

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🧭 Full-Time

πŸ” B2B SaaS

  • Customer Success Experience in a B2B SaaS Company is preferred/nice to have.
  • Experience in Designing and Executing Customer Success Operations.
  • Strong Ability to Structure and Abstract Problems, Define Issues, and Develop & Execute Solutions.
  • Prior Startup Experience or Ability to Work in an Ambiguous Environment
  • Experience in Conducting Training for Partners and End Customers
  • Strong Project Management Skills.
  • Experience Working with Multi-Stakeholders including Product, Sales, Marketing, Customer, and Management Teams.
  • Strong Technical Understanding.
  • Soft Skills such as Communication, Problem-Solving, Leadership, andΒ  Customer-Centric Mindset.
  • Strong Presentation Skills.
  • Establishing Customer Success for Clients across SMB and Enterprise.
  • Defining Customer Success Strategy & Communication Planning to Execution.
  • Monitoring Product Usage, Designing KPIs, and Reporting.
  • Identifying Key Factors to Maximize Customer Satisfaction and Providing Feedback to Sales & Product Teams.
  • Redefining & Assessing Performance Scores to Reduce Customer Churn and Implementing Various Initiatives.
  • Supporting Customer Onboarding & Engagement, and Improving Overall Customer Experience Processes.
  • Providing Implementation Consulting & Utilization Support for Clients.
  • Conducting Training Sessions for Partners and End Customers.
Posted 4 days ago
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