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Customer Success Manager - Indonesia
Posted 6 days agoViewed
🔍 Industry: B2B SaaS
🏢 Company: Josys👥 101-250💰 $94,510,684 Debt Financing 6 months agoSaaSB2BInformation TechnologySoftware
Requirements:
- Customer Success Experience in a B2B SaaS Company is preferred/nice to have.
- Experience in Designing and Executing Customer Success Operations.
- Strong Ability to Structure and Abstract Problems, Define Issues, and Develop & Execute Solutions.
- Prior Startup Experience or Ability to Work in an Ambiguous Environment
- Experience in Conducting Training for Partners and End Customers
- Strong Project Management Skills.
- Experience Working with Multi-Stakeholders including Product, Sales, Marketing, Customer, and Management Teams.
- Strong Technical Understanding.
- Soft Skills such as Communication, Problem-Solving, Leadership, and Customer-Centric Mindset.
- Strong Presentation Skills.
Responsibilities:
- Establishing Customer Success for Clients across SMB and Enterprise.
- Defining Customer Success Strategy & Communication Planning to Execution.
- Monitoring Product Usage, Designing KPIs, and Reporting.
- Identifying Key Factors to Maximize Customer Satisfaction and Providing Feedback to Sales & Product Teams.
- Redefining & Assessing Performance Scores to Reduce Customer Churn and Implementing Various Initiatives.
- Supporting Customer Onboarding & Engagement, and Improving Overall Customer Experience Processes.
- Providing Implementation Consulting & Utilization Support for Clients.
- Conducting Training Sessions for Partners and End Customers.
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