- Monitor multiple Electronic Health Record systems for new referrals and provider communication
- Serve as the first point of contact for referred patients
- Manage patient referral entry and outreach queue
- Educate patients about the Collaborative Care Model
- Contact disengaged and unreached patients
- Utilize de-escalation techniques for frustrated or distressed patients
- Follow safety protocols for crisis/self-harm situations
- Communicate with patients via phone, SMS, and email
- Collaborate with healthcare providers and internal care teams
- Assist patients in understanding and verifying insurance coverage
Data entryCRMEHR