- Own secure configuration, provisioning, and lifecycle management of identity and access across Okta, AWS, GitHub, Google Cloud, and G Suite.
- Manage and secure endpoint fleet (macOS/Windows/Linux) via MDM including compliance baselines and automated deployment.
- Oversee in-office LAN, WiFi, audio-visual, conferencing, and computing systems.
- Mine ticket trends to build automation and self-service tooling, partnering with the help desk to reduce escalations.
- Serve as the technical escalation point for help desk issues.
- Support new hire onboarding and employee IT lifecycle management.
- Partner with Security on audit readiness for owned systems.
- Participate in weekly sprints and IT projects.
AgileBashJira+3 more