- Create and maintain digital learning assets such as product videos, tutorials, customer onboarding journeys, and interactive modules.
- Utilize modern AI tools to accelerate content production, including script writing, storyboarding, voiceover, translation, and multimedia generation.
- Produce high-quality video and multimedia content, applying AI-assisted editing, animation, and visual effects.
- Partner with Product, Engineering, Sales, and Support teams to extract knowledge and convert complex technical concepts into customer-facing learning.
- Design and manage scalable learning paths, certification programs, and onboarding experiences.
- Organize and maintain content within the Academy platform to ensure accessibility, searchability, and quality standards.
- Analyze engagement metrics, completion rates, and feedback to continuously improve, update, or retire content.
Generative AI