IANS

IANS is the leading provider of in-depth security insights and decision support delivered through research, community, and consulting.

101-250 employees

Founded 2001

Security

Private Company

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Security Cyber Security Network Security

Open Positions1

Remote but local to Boston, MAFull-TimeInformation SecurityPosted

Client Services Specialist

Host Ask-An-Expert calls
Coordinate, communicate, schedule and follow-up on client inquiries
Build and maintain key relationships with clients, Faculty and Account Managers through proactive communication
Partner with IANS Account Managers to create action plans that drive adoption of our services
Manage various operational tasks via case queues in Salesforce, and internal & external requests
Keep abreast of IANS Faculty technical competencies to effectively connect clients with Faculty
Maintain high client satisfaction levels by timely response to client inquiries
Contribute to operations that increase efficiency, scale, and changing needs of the business

SalesforceProblem SolvingCustomer service+1 more

About IANS

In a landscape of rapidly evolving cyber threats, IANS stands as a crucial partner for cybersecurity leaders. You'll join a company dedicated to providing Chief Information Security Officers (CISOs) and their teams with unparalleled insights and decision support. IANS achieves this through a robust platform of research, a vibrant community, and expert consulting services. They offer daily briefings, emerging-threat resources, and board-prep materials, ensuring their clients stay ahead of the curve. Their unique approach leverages over 150 expert practitioners, including former NSA hackers and Fortune 500 board members, to deliver unbiased, practical guidance. More than 900 organizations, including 46% of Fortune 100 companies, trust IANS for timely, actionable insights to make informed security decisions.

How We Work

At IANS, you'll find a culture built on clear principles: sweat the details, be a good wingman, and focus on what matters. The company values individual contributions and fosters an inclusive environment. There's a strong emphasis on professional development and continuous learning. Employees work collaboratively, with opportunities for growth and impact within a stable, growing business. IANS is based in Boston, Massachusetts, and was founded in 2001.

Engineering at IANS

You will contribute to strengthening the quality of applications built with modern technologies. The team focuses on both automated and manual testing for web apps and APIs. You'll work with a stack that includes Next.js, Node.js, .NET (C#), and Python. These applications are deployed on Azure with GitHub CI/CD pipelines. This environment presents interesting challenges in ensuring robust and secure systems for critical cybersecurity insights. Engineers here are tasked with expanding test coverage for key user journeys and critical services, supporting performance and accessibility testing, and driving defect triage and release readiness. The focus is on implementing smoke and regression suites within CI/CD pipelines to ensure rapid, reliable deployments.

Why Join Us

Drive real impact by supporting cybersecurity leaders at over 900 organizations, including nearly half of the Fortune 100.
Collaborate with over 150 expert practitioners, gaining unparalleled exposure to deep cybersecurity expertise.
Contribute to a vital mission, empowering CISOs to make informed decisions and stay ahead of evolving threats.
Work in a stable, growing company with a strong focus on professional development and career growth.

Tech Stack

mxanalyticswidgetsmobile

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