Client Services Specialist
New
I
IANSInformation Security
Remote but local to Boston, MAFull-TimeEntry
Salary$50,000 + bonus
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Job Details
- Required Skills
- SalesforceProblem SolvingCustomer serviceTime Management
Requirements
- Customer empathy and desire to help people
- A desire to make an impact, learn, grow and work closely with customers
- Effective communication and presentation skills to both internal and external audiences
- Ability to adapt/respond to different types of customer challenges while influencing outcomes
- Ability to work autonomously in a fast-paced environment
- A problem solver with effective time management skills, sense of urgency and attention to detail
- A team player who displays initiative, passion and positivity
- Interest in information security and complex technical content
- A history of extracurricular activities such as sports, student government, leadership roles, part-time or full-time work
- Bachelor’s Degree preferred
Responsibilities
- Host Ask-An-Expert calls
- Coordinate, communicate, schedule and follow-up on client inquiries
- Build and maintain key relationships with clients, Faculty and Account Managers through proactive communication
- Partner with IANS Account Managers to create action plans that drive adoption of our services
- Manage various operational tasks via case queues in Salesforce, and internal & external requests
- Keep abreast of IANS Faculty technical competencies to effectively connect clients with Faculty
- Maintain high client satisfaction levels by timely response to client inquiries
- Contribute to operations that increase efficiency, scale, and changing needs of the business
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