ResortPass

👥 11-50💰 $26,000,000 Series B over 2 years agoInternetHospitalityTravel AccommodationsGift CardLifestyleResortsLeisureTourismTravel💼 Private Company
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ResortPass is revolutionizing hospitality by offering day access to luxury hotel amenities. We connect people with crystalline pools, private beaches, deluxe spas, and fitness facilities at leading hotels in their own neighborhoods, providing a unique value proposition for both guests and our hotel partners. We've partnered with over 1,300 hotels and resorts, including renowned brands like Ritz-Carlton, Four Seasons, and Westin, providing them with a new revenue stream through day guests. Our technology stack is built on iPhone/Mobile compatibility, using technologies like Google Analytics, Google Tag Manager, and a Content Delivery Network. Our engineering team focuses on creating a seamless and user-friendly experience, as evidenced by our commitment to mobile compatibility and data-driven decision-making. We also utilize various security protocols such as SSL by default and DNSSEC. ResortPass embraces a culture of innovation and collaboration, valuing individuals who are problem solvers and empathetic communicators. With a team size of 11-50 employees, we offer remote work opportunities, as demonstrated by our current seasonal contract position. We are fresh off a Series B $30M raise, co-led by Declaration Partners and 14W, showing that we are at the beginning of creating a new category of hospitality. We are driven to build a culture of people you want to work with. We create incredible experiences for our guests, and want to do the same for our employees.

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🧭 Contract

💸 50.0 - 75.0 USD per hour

🔍 Hospitality

  • At least 1 year of experience in a customer-facing/data entry role
  • Fluent in Spanish is a requirement for 1 of the openings
  • An organized multitasker
  • An empathetic partner
  • Communicative
  • A problem solver
  • Assist in managing hotel accounts, including updating information and resolving issues
  • Perform data entry tasks accurately and efficiently to maintain and update partner records
  • Handle reactive tasks such as responding to client inquiries, providing support, and escalating concerns
  • Collaborate with the account management team to ensure a seamless and high-quality partner experience
  • Assist with ad-hoc projects as assigned to support the overall goals of the account management team
Posted 26 days ago
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