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Bulldog Rooter

Bulldog Rooter: If you're searching for a great career, incredible growth opportunities and you're willing to put in the work, welcome home! If you're interested in pursuing a career in plumbing, Bulldog Rooter offers comprehensive support to our employees, regardless of whether they want to become an apprentice plumber, a Master Plumber, or specialize in a particular area such as Trenchless Pipe Repair. Our training programs provide excellent learning opportunities and certifications in different plumbing fields, allowing for personal and professional growth.We always want the best for our employees and their families! Get in touch today to learn about how you can join the Bulldog Rooter Team and start making a difference!Bulldog participates in E-Verify and we endorse your Right To Work.

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🔥 Call Center (Swing Shift) Agent-24/7 Call Center
Posted 6 days ago

📍 United States

🧭 Full-Time

💸 19.0 - 21.0 USD per hour

🔍 Residential HVAC, Plumbing, & Electrical services

  • High School Diploma or GED.
  • 2+ years of customer service experience in a phone-based role.
  • Experience in the home services industry is preferred.
  • Ability to multitask between phone and computer work.
  • Capability to type at least 40 words per minute.
  • Proficiency with Microsoft Office or Google Suite.
  • Clear, kind, and energetic phone presence.
  • Ability to work in a fast-paced environment while remaining organized.
  • Must be a U.S. Resident.

  • Answer inbound calls and schedule service appointments.
  • Respond to and resolve voicemail messages, abandoned and missed calls from customers.
  • Respond to customer requests via email, webchat, and text to resolve issues.
  • Deliver call scripts clearly and maintain a personable presence.
  • Maintain and update the customer database with complete and accurate information.
  • Communicate with dispatch to ensure customers receive 5 Star Service.
  • Provide additional support to the team as needed.

Customer serviceMicrosoft OfficeMultitaskingData entry

Posted 6 days ago
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