Stanbridge University

👥 100-500💼 Private Company
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Stanbridge University: Shaping Futures Through Education and Technology Stanbridge University is a leading institution providing higher education in nursing, physical therapy, occupational therapy, veterinary science, and healthcare administration. With multiple campuses in California and an online presence, we serve over 1,800 students annually. Our commitment to academic excellence is reflected in our national accreditation by the Accrediting Commission of Career Schools and Colleges (ACCSC) and numerous awards recognizing our diversity and safety. We pride ourselves on fostering a vibrant academic community where brilliant thinkers, gifted leaders, and creative problem-solvers collaborate. Our technology infrastructure is robust, supporting our educational mission with a blend of established platforms and cutting-edge solutions. We leverage WordPress, along with various plugins (including Yoast SEO), Font Awesome, and Let's Encrypt for secure website management. We utilize Freshdesk for customer support and are committed to adopting technologies that enhance the student and staff experience. Our digital infrastructure also incorporates DNSSEC and IPv6 for enhanced security and accessibility. While we don't publicly disclose employee numbers, our growth has allowed us to build a dynamic and supportive community. At Stanbridge, we value innovation, collaboration, and a commitment to excellence. We offer a supportive work environment where employees can grow professionally and contribute to a meaningful mission. Our strong community service culture further enriches the experience, fostering a sense of purpose beyond the classroom. We are constantly striving for improvement, adapting and expanding to meet evolving educational needs. Stanbridge University’s ongoing success is evident in our consistent rankings among top schools in California for diverse programs, including nursing and veterinary technology. We are continually investing in our resources and infrastructure, demonstrating our commitment to the future of higher education and career training. We are proud of our diverse and growing community.

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📍 United States

  • 2+ years of experience in customer support, ideally with Freshdesk or similar software.
  • Proficient in spoken and written English with strong communication skills.
  • Experience with Knowledge Centered Support (KCS) methodology is highly preferred.
  • Skilled in technical writing with the ability to create user-friendly documentation.
  • Strong problem-solving skills and attention to detail.
  • Ability to work independently and collaboratively in a remote team environment.
  • Respond to and resolve customer inquiries through Freshdesk and phone support.
  • Develop and update end-user documentation for platform features.
  • Maintain internal knowledge base articles for team use.
  • Utilize KCS principles to capture and update knowledge.
  • Identify recurring issues and escalate them appropriately.
  • Collaborate with product and development teams on updates and common issues.

Problem SolvingDocumentationCustomer support

Posted 3 months ago
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