- Set the data and analytics roadmap, partnering with Engineering on infrastructure, KPI definitions, and a single source of truth.
- Drive the organization’s AI reporting and analytics agenda using tools such as Claude.
- Lead guest analytics across the app, ordering, subscriptions, and loyalty, connecting digital and in-cafe behavior.
- Build dashboards and tools for Cafe Operations to track sales, traffic, labor, and speed of service.
- Partner with Digital & Product to design and evaluate A/B tests for features, offers, and personalization.
- Analyze menu mix, pricing, and launch performance to shape product decisions.
- Support planning, forecasting, and business cases with data-driven recommendations for senior leaders.
SQLSnowflakeTableau+2 more