- Manage, coach, and lead the Project Management and Business Analyst teams responsible for Client Change Requests (CCRs).
- Establish and maintain delivery standards, methodologies, and best practices across the Professional Services function.
- Oversee the end-to-end delivery of client engagements, including discovery, scoping, and implementation coordination.
- Own the estimation process for client engagements and CCRs, ensuring accurate and defensible effort, cost, and timeline estimates.
- Ensure discovery sessions produce actionable business requirements and that Business Requirements Documents (BRDs) meet high-quality standards.
- Partner with Product, Engineering, Sales, and Account Management to ensure client needs are met and aligned with business goals.
Project ManagementAgileBusiness Analysis