- Respond promptly and professionally to customer inquiries.
- Manage tickets by establishing timelines, providing updates, and ensuring closure.
- Investigate, troubleshoot, and diagnose technical issues, and explain solutions to customers.
- Monitor customer bots and proactively escalate challenges.
- Coordinate customer escalations and support incident management.
- Relay customer feedback to internal stakeholders and contribute suggestions for product enhancements and bug fixes.
- Take ownership of projects that improve support, customer service, and cross-functional collaboration.
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