- Manage a portfolio of eCommerce client accounts and identify opportunities to expand each partnership.
- Meet or exceed upsell and renewal targets.
- Maintain and forecast a pipeline of expansion opportunities across assigned clients.
- Analyze account performance, client objectives, and market trends to identify growth opportunities.
- Partner with Channel Leaders, TikTok Shops, Strategy, Creative, and Email teams to develop data-driven proposals.
- Lead client conversations, present performance insights, and position upsell opportunities.
- Prepare proposals, scopes, and contracts that align client needs with CTC’s services.
- Anticipate client needs, identify risks, and coordinate proactive solutions with internal teams.
- Manage expansion and renewal opportunities from discovery through negotiation and close.