- Validate IVR call flows, routing logic, and customer journeys.
- Perform end-to-end testing of inbound, outbound, and callback flows.
- Test voice, chat, and self-service interactions for accuracy and usability.
- Test integrations between Amazon Connect, AWS services, and backend systems.
- Validate APIs, Lambda functions, and data flows across systems.
- Design detailed test cases, test scenarios, and test data.
- Execute functional, regression, system, and integration testing.
- Develop and maintain test automation scripts.
- Identify, log, track, and retest defects while preparing quality metrics.
AWSAgileAPI testing+1 more