- Own end-to-end delivery across project scope, timelines, budgets, staffing, and risks.
- Manage client communication, status updates, workshops, and escalations.
- Translate client requirements into annotation guidelines, workflows, tooling, and quality standards.
- Define and monitor quality metrics, including transcription accuracy, word error rate (WER), diarization, and linguistic consistency.
- Troubleshoot quality issues and resolve ambiguous requirements with clients.
- Advise on feasibility, evaluation methods, and tooling across speech and audio workflows.
- Build reusable guidelines, SOPs, and QA frameworks while mentoring Operations Specialists.
- Support new project scoping, pilots, and capability development for speech and voice AI.
Project Management