net2phone Canada

net2phone Canada (formerly known as Versature) is a customer-centric organization dedicated to providing the highest quality cloud-based business phone solutions to Canadian customers. Doing business with our net2phone Canada team is easy, and our customers across the country can always count on receiving the highest level of support from ordering, onboarding, and technical support being a single call (and only three digits) away.Work with your favorite B2B telecommunications team at net2phone Canada! Our work environment, whether it be in-office or remotely, welcomes people (and their dogs) from all walks of life, bringing together a team of talented individuals who share a common goal - helping our customers. With departments in marketing, sales, customer success, support, onboarding and fulfillment, core services and more, we hold ourselves to a higher standard and continue to serve one of the biggest telecommunication markets in the country. Located in the nation’s capital, net2phone Canada is always ready to handle our customers' requests, no matter the size of the task.From the first phone call, customers know that they’re talking to a company that has a vested interest in their business. Every department at net2phone Canada is committed to delighting our customers and keeping them onboard.

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📍 Ottawa, ON

🧭 Full-Time

💸 45000.0 - 48000.0 CAD per year

🔍 VoIP telecommunications

  • 1+ years of customer service/experience
  • 1+ years of technical support experience
  • Outstanding organizational skills with a strong attention to detail
  • French-English Bilingualism required
  • Help business users solve problems that they encounter via phone, online chat, and email support.
  • Review cases waiting on responses from clients and follow up with those who have open cases.
  • Properly track actions taken and work performed in Salesforce to ensure proper communication with our clients and the team.
  • Escalate issues beyond your scope of troubleshooting and keep the client updated on its progress.
  • Attend weekly coaching meetings to review performance and receive coaching.
  • Be available for 24/7 on-call support on your scheduled rotation. (Approximately 1 week every 6 weeks)
  • Review cases at the end of the day to ensure we meet our client SLA’s.
  • Work with teammates to gain further understanding of the system as well as to provide timely responses to our clients.
  • Help create a positive work environment and respect all staff, equipment, and office spaces.
  • Follow net2phone Canada guidelines with regard to protecting account security and privacy.

SalesforceCommunication SkillsCustomer serviceRESTful APIsAttention to detailOrganizational skillsAdaptabilityProblem-solving skillsTroubleshootingActive listeningClient relationship managementTechnical supportCRMEnglish communication

Posted 18 days ago
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📍 Canada

🧭 Full-Time

🔍 VoIP telecommunications

  • Proficient in English (reading/writing/speaking).
  • 1+ year in retail/hospitality/software sales ideally.
  • Post Secondary Education.
  • Experience with Salesforce/CRM is ideal.
  • Intermediate computer skills desired; able to navigate multiple apps/platforms easily.
  • Energetic, outgoing, and charismatic.
  • Ability to have casual business conversations and convince prospects.
  • Ability to make 85-95 calls daily.
  • Researching, prospecting and qualifying leads in various verticals and geographic locations across Canada.
  • Contacting prospects through outbound phone calls.
  • Enthusiastically working on outbound activities, representing the company professionally.
  • Answering prospect questions accurately and providing additional information to Account Executives.
  • Achieving defined productivity goals.
  • Collaboration with the SDR Manager to build campaigns that ensure lead quality and quantity.

SalesforceCommunication SkillsSales experienceComputer skillsResearch skills

Posted 5 months ago
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