Zact Inc.

We are a fast-growing start-up competing against heavily funded and high market-cap opposition in the payments and expense space

Private Company
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Open Positions5

Fully remote (US)Full-TimeFintech / Financial ServicesPosted
  • Support day-to-day client relationships across a portfolio of commercial card and accounts payable clients.
  • Cover the inbound client support phone line during business hours by fielding questions, logging issues, and resolving common card operations problems.
  • Handle first-level support requests including card issuance questions, authorization inquiries, transaction research, and basic dispute intake.
  • Escalate complex processor-side or compliance-related issues to the Customer Success Manager with full context and documentation.
  • Maintain accurate client records, support logs, and issue tracking across internal systems.
  • Assist in preparing client-facing materials such as onboarding guides, QBR data, and program update communications.
  • Document support processes and resolution workflows to assist team scaling.
  • Stay current on product updates, payment network changes, and new launch channels.
CRMCustomer SuccessZendesk
Showing 1 of 5 positions

About Zact Inc.

We are a fast-growing start-up competing against heavily funded and high market-cap opposition in the payments and expense space. We have a much better mouse trap. Care to join? Who We AreAt Zact, our mission is to help companies simplify the management of their payments and expenses. Our integrated architecture is unmatched, enabling a growing list of solutions, including expense management, travel, fleet, and more. If this sounds exciting to you, we would love to hear from you!We’re remote: No commute here. We have an exclusively online workforce who can do anything, virtually.We’re global: We have employees across North America, Europe and Asia. Our search for quality employees knows no bounds, or borders.We’re simplified: Life is complex enough, so we always search for the simple implementation or solution to a problem.We’re autonomous: We empower our employees and trust their competencies and decisions – we manage this autonomy by clearly articulating a vision and evolving this in a collaborative way.We’re focused: We believe nobody can match our architecture and we are working tirelessly to exploit this advantage in new markets.

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