Zact Inc.

We are a fast-growing start-up competing against heavily funded and high market-cap opposition in the payments and expense space

Private Company
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Open Positions9

Candidates applying for this role should be located in India.Full-TimeFintech paymentsPosted
  • Own and triage the Zendesk ticket queue during US hours, respond within SLA, and resolve or escalate issues with full documentation.
  • Handle known incident types independently using the team’s runbook library.
  • Serve as the first contact for bank client technical queries and provide clear updates during and after incidents.
  • Search GCP Cloud Logging and trace requests across microservices using correlation IDs to identify failures.
  • Write MySQL SELECT queries against production read replicas to investigate transactions, card data, account records, and settlement details.
  • Escalate incidents to the Lead with a structured handoff documenting logs reviewed, queries run, and hypotheses.
  • Join the Lead’s investigation immediately for P1/P0 incidents.
  • Check GCP monitoring dashboards and Zendesk alert channels, track incidents across shifts, and hand off to the India team.
  • Document investigated issues and contribute to runbook improvements and a MySQL query library.
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About Zact Inc.

We are a fast-growing start-up competing against heavily funded and high market-cap opposition in the payments and expense space. We have a much better mouse trap. Care to join? Who We AreAt Zact, our mission is to help companies simplify the management of their payments and expenses. Our integrated architecture is unmatched, enabling a growing list of solutions, including expense management, travel, fleet, and more. If this sounds exciting to you, we would love to hear from you!We’re remote: No commute here. We have an exclusively online workforce who can do anything, virtually.We’re global: We have employees across North America, Europe and Asia. Our search for quality employees knows no bounds, or borders.We’re simplified: Life is complex enough, so we always search for the simple implementation or solution to a problem.We’re autonomous: We empower our employees and trust their competencies and decisions – we manage this autonomy by clearly articulating a vision and evolving this in a collaborative way.We’re focused: We believe nobody can match our architecture and we are working tirelessly to exploit this advantage in new markets.

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