- Directly oversee a team of 3-4 people including interviewing and hiring
- Assess and develop employees through continuous training and mentoring
- Ensure efficient management of the team and client caseload
- Conduct monthly, quarterly and annual performance reviews and address disciplinary issues
- Research federal and state Medicaid LTC regulations & eligibility guidelines
- Evaluate cases to facilitate customized eligibility planning strategies
- Serve as adviser on case issues and resolve escalated client issues
- Hold regular team and individual meetings
- Validate biweekly time cards within RIPPLING
- Utilize tracking systems to report data-driven progress towards goals