iVisa

👥 101-250Travel AgencyInformation ServicesInformation Technology💼 Private Company
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iVisa simplifies global travel by providing a streamlined platform for obtaining travel documents like visas and passports. We've become a leading solution in the travel technology industry, serving over 1 million travelers and experiencing 80% year-over-year growth. Our unique value proposition lies in our ease of use and speed, making the often-complex process of international travel significantly less stressful. Our tech stack incorporates Laravel and PHP for backend development, Node.js and TypeScript for automation and scraping, and utilizes data visualization tools like Tableau or Power BI. We maintain a remote-first, globally distributed engineering culture that fosters collaboration and innovation. We prioritize continuous improvement, leveraging cutting-edge technologies to improve efficiency and user experience. Our engineering practices emphasize clean, well-documented code, thorough testing, and a commitment to building robust, scalable solutions. At iVisa, we value a collaborative, friendly, and diverse work environment. We offer a competitive benefits package, including mental wellness sessions, a training allowance, extended family leave, and unlimited PTO for managers and above. Our commitment to sustainability includes planting a tree for every new employee. We're a fast-growing company with a strong focus on innovation and employee well-being. With a presence in over 17 countries and a team of 101-250 employees, iVisa is poised for continued expansion and success. We are constantly seeking talented individuals to join our mission of making travel easier for everyone.

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🔥 QA Analyst
Posted 1 day ago

📍 Argentina

🧭 Full-Time

🔍 Travel and Visa Services

  • Knowledge in the development of functional / non-functional tests.
  • Desirable knowledge of WebDriver/ChromeDriver testing tools and others (not exclusive).
  • 1 - 2 years (professional) experience in manual testing, performance testing, process and procedure definition.
  • High communication skills and self-motivation.

  • Understanding testing requirements, execution of functional and non-functional tests.
  • Performing manual testing.
  • Producing functionality and service response time reports.
  • Capturing evidence of test execution and identifying, classifying, and recording defects/observations.
  • Performing manual integration and test cases.
  • Designing test scenarios and user story acceptance criteria.
  • Reporting incidents related to the test environment.

Manual testing

Posted 1 day ago
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📍 Lima, PE

🧭 Full-Time

🔍 Travel and Visa Services

  • Bachelor's degree in Business or a related field.
  • At least 6 months of experience in Customer Service with a proven track record as a top performer.
  • 1 year of overall experience.
  • Experience in QA, Processes, and/or Projects for Customer Service is desirable.
  • Exceptional attention to detail.
  • Strong logical and analytical skills.
  • Ability to distinguish between average and exceptional customer experiences.
  • Excellent English communication skills, both oral and written.
  • Proven ability to self-manage and organize tasks.
  • Passion for technology, automation, AI and innovation.
  • Willingness to grow and learn within iVisa.

  • Take ownership of improving the AI Chatbot by conducting daily quality samples and identifying opportunities for improvement.
  • Conduct daily quality sampling of cases resolved by the AI Chatbot.
  • Identify opportunities to improve AI Chatbot metrics (QA, CSAT, AHT) while enhancing user experience.
  • Manage customer service platform (Intercom) and its logic, rules, and workflows to optimize team performance.
  • Identify opportunities for process improvement and automation, ensuring excellent customer experience.
  • Analyze the impact of process improvements and automation initiatives.
Posted 3 days ago
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📍 Peru

🧭 Full-Time

🔍 Travel documentation services

  • Passionate about customers and providing extraordinary experiences.
  • Empathetic with good communication and teamwork skills.
  • Attention to detail and precision.
  • Proactivity.
  • Advanced G-Suite skills: Sheets, Docs, Slides, Forms.
  • Intermediate Excel skills.
  • Open to new challenges and working in a fast-paced, changing environment.

  • Ensure the creation and maintenance of a centralized knowledge base for product-related information, accessible to all Customer Service agents.
  • Act as the main point of contact between the Portfolio management and Customer Service teams to facilitate communication about product updates.
  • Collaborate with stakeholders to gather and integrate feedback on product-related resources.
  • Analyze customer inquiries and feedback to identify trends for improving documentation.
  • Develop action plans based on data to enhance agents' preparedness for product queries.
  • Regularly update product documentation, seeking feedback to keep it accurate.
  • Participate in cross-functional projects impacting product communication or customer service readiness.

Data AnalysisDocumentation

Posted 3 days ago
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🔥 Technical SEO Specialist
Posted about 1 month ago

📍 United States

🧭 Full-Time

🔍 Travel and documentation services

  • Minimum of 5 years experience in digital marketing.
  • At least 3 years experience focused on technical SEO strategies and implementations.
  • Extensive experience with SEO research and auditing tools like Google Search Console and SEMrush.
  • Practical knowledge of advanced technical SEO topics including canonicalization and schema.
  • Experience with back-end SEO elements and web performance optimization.
  • Understanding of web technologies such as HTML/CSS and JavaScript.
  • Extremely organized project management skills with task prioritization.
  • Data-driven with experience in developing and analyzing SEO reports.
  • Proficiency in multiple languages, and experience in international SEO.

  • Implement technical SEO best practices including website structure and site performance.
  • Conduct thorough technical SEO audits of ivisatravel.com and foreign language domains.
  • Identify on-page optimizations to enhance user engagement and site traffic.
  • Develop reporting strategies to analyze and improve SEO performance.
  • Collaborate with the web development team to execute technical SEO standards.
  • Conduct keyword research and competitive analysis to guide SEO strategies.
  • Serve as the SEO expert and stay current with industry trends.

PHPPythonData AnalysisHTMLCSSGoogle AnalyticsSEO

Posted about 1 month ago
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🔥 Affiliate Marketing Manager
Posted about 1 month ago

📍 Spain

🧭 Full-Time

🔍 Travel and document facilitation

  • Minimum 7 years' experience in digital marketing, with at least 5 years in affiliate marketing.
  • Proven experience improving affiliate program design and driving revenue.
  • Understanding of affiliate marketing best practices and recruitment processes.
  • Experience with major affiliate networks like AWIN, Shareasale, and CJ.
  • Strong analytical skills to interpret complex data sets.

  • Lead our affiliate channel and deliver against quarterly targets for revenue and gross profit.
  • Own the design of our affiliate program and evaluate the effectiveness of affiliate partnerships.
  • Manage relationships with existing affiliates and seek new partnerships.
  • Work with cross-functional teams to align KPIs and budget allocation.
  • Contribute to defining the affiliate creative strategy and report on performance metrics.

LeadershipProject ManagementBusiness DevelopmentData AnalysisPeople ManagementProduct ManagementProject CoordinationCross-functional Team LeadershipStrategyGoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationRecruitment

Posted about 1 month ago
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🔥 Customer Service Agent
Posted about 2 months ago

📍 Colombia

🧭 Full-Time

🔍 Travel and Document Services

  • +1 year in bilingual customer service.
  • Desire to grow within iVisa and provide the best service.
  • Excellent communication skills.
  • Ability to generate empathy.
  • Empowered and energetic attitude to challenge the status quo.
  • Openness to new challenges in a fast-paced environment.
  • Advanced English level.

  • Provide support to customers via Intercom (chat and email) and occasional phone support.
  • Seek to improve customer satisfaction with each conversation.
  • Ensure recent updates are documented in internal systems and maintain communication with other departments.
  • Attend scheduled meetings.
  • Become a subject matter expert in one iVisa processing area and one iVisa product.

Communication SkillsCustomer serviceAttention to detailWritten communicationEmpathy

Posted about 2 months ago
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🧭 Full-Time

🔍 Travel and documentation services

  • Minimum 3+ years experience in digital marketing in fast-paced digital environments.
  • Demonstrated experience building paid media campaigns across a portfolio of product offerings that resulted in increased revenue or profitability.
  • Experience in a conversion-oriented environment such as e-commerce or lead generation.
  • Broad working exposure across various media including Google, Bing, Instagram, TikTok, and podcasts.
  • Strong customer empathy and ability to map media experiences against customer journeys.
  • Strong affinity for data and analytics with the capacity to improve business performance.
  • Willingness to experiment and iterate based on test results.
  • Ability to work independently and in a virtual team across multiple time zones.
  • A passion for travel and global cultures.

  • Lead the effort to grow the business through new paid advertising channels by identifying market potential, negotiating ad buys, and building pilot campaigns.
  • Own day-to-day campaign management, manage budgets, and deliver on quarterly targets for RoAS and gross profit.
  • Define strategy and testing cadence for new paid acquisition campaigns, troubleshoot unsuccessful efforts, and make decisions on persistence or abandonment of campaigns.
  • Help transition successful channels to other team members and reallocate bandwidth for further channel development.
  • Use business acumen to prioritize business objectives and serve as an expert resource for building better ad creatives, landing pages, and conversion funnels.

Digital Marketing

Posted 3 months ago
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🔥 Processing Agent
Posted 3 months ago

📍 Lima, PE

🧭 Full-Time

🔍 Travel services

  • Excited about learning and advancing in their career, always looking for opportunities to improve.
  • Can handle multiple tasks and meet deadlines seamlessly.
  • You are passionate and committed and always give your best effort.
  • Takes the initiative, tackles challenges creatively, and finds effective solutions.
  • Can easily adjust to varying schedules and find the right time to work.

  • Verify incoming information from the applicant client.
  • Process customer data for visa processing via the web.
  • Identify and notify the presence of erroneous information and refer to the customer service agent if necessary.
  • Recommend process improvements.

Process improvement

Posted 3 months ago
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